Q: You are a new and small company. What if you went out of business?

A: If Kong Audio ever ceases to exist, we promise we will deliver a non-C/R protected version of the software to replace the previous ones. So all our customers will be able to keep on using the Kong Audio instruments they have invested time and money in.

Q: May I install my Chinee series on two different PC's?

A: No, the license is for one seat only. If you need additional licenses, as a regged user, you are entitled to get a 2nd license with a 50% discount.

Q: Where to find my User ID? Where are the back panels of the plugins?

A: It's a common practice of most VST plugins to have a backpanel where version number can be found, and some operations can be undertaken. General speaking, our plugins can be switched to the back panel by clicking on the about box, or the title areas.

Q: I Cannot Register my plugins! It keeps showing up as "unregistered"!

A: First, check if you have follow the instruction comes with the authorization keys. Make sure the keys are entered correctly. Make sure you have a sound device selected from within the host of your choice (or our standalone Small Host.) If you can get the plugins to make sound, then it's ready to accept the regkey. Remember you will need to restart the host for the key to be recognized. Make sure you have restarted your host.

If you still encounter any problem with the registration process, contact us directly for further support on the matter. However, proior to contact us, please check again to verify that the User ID you sent us was correct. In some rare cases, if you log into Windows with non-admin status, yet run your host sequencer with admin privilege, you will need to register with the admin privilege again for the authorization to work. You should run the RegTool by right-clicking at it and select "run as admin", then import the keyfile (if you have it - it's provided to users with more than 5 plugins) again.

Q: I Only See a Partial User ID When I Click On the "Register" Button on the Backpanel of the Plugins!

A: Please update the plugins to the latest version. Contact us for the download links if needed. The correct format for the User ID should be like KACS-XXXX-XXXX. If your ID doesn't fit the format, please update to the latest version.

Q: Why can't I see some of the Chinee plugins in my host?

A: For Cubase/Nuendo users:
Please go to Device - Plugin Information, check the plugins that wasn't selected, then exit and restart Cubase/Nuendo.

For Sonar users: (v7.02 and above)
Please go to Options - Global - VST Plugins and click at the Reset All VST Plugins button, and then click at Scan VST Folders button.

Q: What about Windows 7 compability?!

A:Our plugin will work fine in Windows 7. But please note the following reminders:

1. Our plugins currently only run in 32-bit sequencers. So if you use a Windows 7 64-bit OS, you will need to have a 32-bit sequencer installed to use our plugins with. *Sonar 64 should be fine, while Cubase 64 is still not supported yet.